Customer Service

Customer Service

Customer Service

Entirely at your disposal

Highest reliability

If you require support – despite the above-average reliability of our hot stamping machines –, you can always trustfully address your inquiry to our customer service. Whether it is first-level support, an update of your control system, a maintenance agreement or a spare parts order –            our experts are at your complete disposal

In daily operation

Countless Madag hot stamping machines are in daily operation worldwide. Many thereof have been providing the expected performance for decades.

Service Center

Our 24/7 service hotline offers customers the security of fast and comprehensive support.

Phone: +41 43 322 98 98


Man holding a folder

Remote FAT - Factory Acceptance Test


Punctual Factory Acceptance Tests (FAT) are not always feasible due to a shortened schedule, travel restrictions, unavailability of experts and other reasons. Furthermore, digitization is on the rise. Based on these problems, we present you an individual online solution tailored to your needs - Remote FAT.

Experience a live broadcast of the machine acceptance test with our trained experts. This is done with secure software such as Microsoft Teams and Skype for Business.

Video recording for Remote FAT
Professional Online Solution